Shipping & Returns

SHIPPING & RETURNS

LOCAL INSTANT DELIVERIES

Local instant orders (Washington DC only) will ship via Postmates.  Local purchasers also have the option of receiving their order via regular mail through USPS.

SHIPPING METHOD

Café Chocolat ships using USPS as the carrier of choice. Café Chocolat is not responsible for delays resulting from mishandling by the shipping carrier. We reserve the right to change shipping methods at any time and without notice. 

REFUNDS/RETURNS

We want you to make sure your chocolate arrives in perfect condition, however mailing chocolate in hot weather comes with risk. If for whatever reason you get a package with melted chocolate, send us a picture of the melt to solutions@cafechocolat.com within 24 hours of arrival. We will either refund your money, or replace your chocolate (depending on stock).

Unfortunately, we do not accept returns. Chocolates are not refundable, however if you are unhappy for any reason, please email solutions@cafechocolat.com or call (857) 321-2210 and we'll do what we can to make it right.